Customer Engagement Platform · Since 2000

Customer Engagement
That Thinks Ahead

CRM, Loyalty, AI and Omnichannel Engagement designed to help hospitality and beauty brands build stronger customer relationships.

For over 26 years, CPR Vision has helped leading brands across Asia acquire, engage, retain and grow customer relationships, now combined with AI-powered solutions that help teams move faster and engage smarter.

Trusted by leading beauty & hospitality brands across Asia

Trusted by leading brands across Asia

Supporting hospitality, beauty, retail and enterprise organisations across customer engagement, CRM, loyalty and digital transformation.

Shiseido
Raffles
L'Occitane
Hilton
Coty
Accor
Gucci
Swissôtel
Clé de Peau Beauté
The Ascott
Burberry
Conrad
Elixir Skincare
Orient Express
Standard Chartered
Millennium Hotels Group
Why CPR Vision

Built around real customer behaviour

Most CRM platforms focus on technology. CPR Vision focuses on customer outcomes, designed around how customers discover, engage, purchase, return and become loyal advocates. We combine customer intelligence, AI and automation to create meaningful experiences at scale.

Beauty journey

From first sample to loyal advocate
Sample
Purchase
Loyalty
Replenish

Hospitality journey

From first booking to returning guest
Book
Stay
Upgrade
Return
AI Buddy
Meet your CRM copilot

AI Buddy helps teams work smarter, instant guidance, workflow support and intelligent recommendations right inside the CRM. No searching docs, no waiting for support.

  • AI workflow guidance & CRM navigation support
  • Knowledge assistance & insight recommendations
  • Faster onboarding, higher adoption, less training
AI Buddy · CRM Copilot
How do I set up a tier-upgrade journey for Gold members?
AI Buddy
Here's the fastest path inside your CRM:
  • Open Journey Builder → New
  • Trigger: Tier reached = Gold
  • Add WhatsApp + Email welcome steps
Want me to create a draft?
Yes, create it
Ask AI Buddy anything…
Churn Engine
Predict customer churn before it happens

Churn rarely happens overnight. Churn Engine scores customer health, predicts who's at risk and automatically triggers retention journeys that keep customers engaged.

  • Customer health scoring & churn prediction
  • Risk segmentation & automated retention triggers
  • Higher lifetime value, less revenue leakage
Churn Engine · Customer Health
64Health
412 customers at risk

Churn predicted in the next 30 days · ▲ 6% vs last month

Highest churn risk

Amara D. · Gold · 90 days inactiveHigh · 84%
The Orchid Hotel · membership lapsingHigh · 78%
Priya N. · Platinum · fewer visitsMedium · 52%
Next best action
Trigger a win-back journey with a replenishment offer for 412 at-risk customers.
Omnichannel AI
One conversation across every channel

Customers expect seamless communication across WhatsApp, Email and SMS. Omnichannel AI delivers personalised conversations through a single intelligent engagement layer, with AI reply assist built in.

  • WhatsApp, Email & SMS in one shared inbox
  • AI reply assist, broadcast & journey automation
  • Faster responses, consistent experiences
Omnichannel AI · Shared Inbox

Live conversations

Sofia Lim WhatsApp
Is the new firming serum back in stock?
2m
James Tan Email
Could I upgrade my suite for next stay?
14m
Mei Ling SMS
Yes, please redeem my points 🎉
31m
AI reply assist
"Good news, Sofia, the firming serum is back in stock. Shall I reserve one for you?"
CRM & Loyalty
The foundation for customer engagement

CRM and loyalty remain the foundation of every successful engagement strategy. CPR Vision unifies customer profiles, loyalty programmes and engagement experiences into one connected ecosystem.

  • Unified customer profiles & segmentation
  • Membership, loyalty & rewards management
  • Campaign management & customer intelligence
Customer 360
SL
Sofia Lim
VIP · Singapore · Member since 2019
Gold TierHigh LTVSkincare
Preferred channelWhatsApp
Purchase history24 orders · $8,420
Loyalty tierGold → Platinum (320 pts)
Next best action
Invite to the private launch event, high affinity for new serum line.
Industries

Built for hospitality and beauty

Results

Designed around outcomes

26+
Years of customer engagement expertise
Millions
Of customer interactions powered
100+
Enterprise-scale deployments
Multi
Country programmes across Asia

Ready to modernise customer engagement?

Whether you're exploring CRM transformation, AI-powered engagement, loyalty modernisation or omnichannel experiences, CPR Vision is ready to help.